FAQ
Troubleshooting
Tip: Check filters and workspace before assuming data loss.
- •Ensure you are in the correct studio/project.
- •Check filters (e.g., assigned to me, by status) that may be hiding results.
- •If an asset is missing, confirm it was uploaded or created in the correct workspace.
AI generation times can vary depending on the complexity of the asset and current system load. Typically:
- •Quick previews are generated within a few minutes, giving you an early look at your model's form and structure.
However, as we are currently experiencing high demand, delivery times may fluctuate. You can expect your final assets to be delivered within 3-4 hours of creation.
No, you don't need credits to generate models. However, if you'd like to edit or refine your model, we offer a Co-creation service — handled by our team of expert 3D artists — to ensure your models perfectly match your vision. To get started with this service, you'll need to purchase credits.
You can request edits through our Co-creation service. Our team of professional 3D artists will refine your model to match your feedback — whether that's adjusting proportions, improving textures, or making stylistic tweaks.
To request edits:
- •Open your completed generation in the Kaedim app.
- •Click "Request revision" and describe the changes you'd like to see.
- •Once submitted, our artists will begin the revision process.
Please note that edit requests require credits, which you will need to purchase beforehand. Reach out to us for any additional details!
If you're using SSO, ensure your company account is linked.
- •Double-check your email and password.
- •Clear browser cache/cookies or try incognito mode.
- •If the issue persists, contact your Account Manager or Kaedim Support.
- •Check that notifications are enabled in your Trace 3D settings.
- •Ensure your email client isn’t filtering them as spam.
- •Confirm that you are using the correct style for the asset.
- •If you don't have permission to edit styles, request changes from a project admin.
- •For custom workflows, reach out to your Account Manager or Kaedim Support
FAQ
- •Assets can only have one assignee at a time per step to maintain accountability.
- •For revisions, you can hand off the task to another team member.
Trace 3D integrates with Blender, Unity, Unreal Engine, and Omniverse using APIs and keys.
Yes.
- •Admins can configure settings for each asset before generation.
- •Settings are visible to the whole team for clarity.
- •Asset settings help ensure consistency before production begins.
- •It moves into the Final Approved state.
- •No further edits are required unless reopened or branched by a project lead.
The option to outsource steps to our Co-creation Service is included in the Business plan.
Subscribing to Trace 3D alone does not include this service.
